Wirral 3L’s

Last updated: 11th March 2026

Purpose

To clarify the refund policy and procedures to be followed when processing requests for the refund of membership, course or social event fees. This policy has been reviewed in March 2026 and will be reviewed thereafter as the Trustees deem appropriate.

Policy

Wirral 3Ls will ensure that the policy for refunds represents reasonable consideration towards it’s members whilst simultaneously protecting Wirral 3Ls from financial loss.

We state clearly in our programme that course fees are normally non-refundable. As we are a self-funding charity, our courses and events require minimum numbers to cover our overheads.

However, a member is entitled to a refund of fees where Wirral 3Ls cancels the course or significantly curtails the number of lessons or where the member withdraws from the course because they find it unsuitable at their first lesson.

Social event fees are refundable if the event is cancelled. If a member wishes to withdraw from an event the fees are not refundable unless there is a waiting list and the member’s place can be taken, any such refund must be approved by the chair of the Social Committee.

Discretionary refund

In exceptional circumstances beyond the control of the member the refund policy may be waived at the discretion of the General Manager on an individual case basis. A discretionary refund to any member is not to be considered as a precedent or general entitlement.

Application for refund

Members who wish to apply for a refund (or their proxy in the event of members being unable to make application themselves) should do so in writing. This is either by completing a refund request form, obtainable from the Wirral 3Ls office or by emailing office@wirral3ls.co.uk or by sending a message from the Contact tab on our website. The General Manager will assess the application, normally within 5 working days.

If the General Manager determines that a refund can be made, the member may wish to transfer to another course should a place be available. If the alternative course has already commenced then no financial adjustment will be made. A refund will normally be made using the member’s debit/credit card, the details of which will be taken over the telephone at the appropriate time.

If the General Manager declines the application, the member will be notified in writing.

Appeals

If a member wishes to appeal against a refund decision, they should do so by submitting a request, in writing, to the Trustees of Wirral 3Ls. Any appeal will be considered at the next meeting of the Trustees, and the member will be notified of the decision in writing within five working days of the meeting. The Trustees decision will be final.